Frequently Asked Questions

We currently serve the following zip codes in the San Francisco Bay Area:

As a mobile refill shop, we do not have a brick-and-mortar storefront. However, there are many ways you can purchase with us, including:

• Markets - Come shop at the Lark Mobile, our fully electric mobile storefront! We bring the Lark Mobile to a number of markets throughout the areas we serve. Please see our Events page for market details.
• Local Online No-Contact Deliveries - When you place an order online, select a delivery date at check out, and we will come and delivery your order on the selected date! To learn more about our deliveries, go to the Deliveries section of this page OR go to our Local Deliveries page.
• Scheduled House Calls - To host your own refill event, we recommend you schedule a house call, for which we will drive the Lark Mobile to you, and you can order in person. This is a great option for our corporate partners! To learn more about our how our house calls work, go to the House Calls section of this page.

The Lark Mobile, our electric van storefront and delivery vehicle, is a 2025 BrightDrop 400. It is also 100% electric, so you do not need to worry about carbon emissions!

We do! You can feel free to leave them out during your local delivery order with a note OR drop them off with us at one of our markets!

Containers can be glass, plastic, or metal, but they must have a corresponding cap or pump.

All containers should also be empty and rinsed out. Please do not leave anything in the containers, as we save our containers to be washed in loads, and we do not want anything to mold or rust before our wash period.

Unfortunately, we are not accepting containers that have a strong scent, as we currently do not have the manpower, budget, nor time to spend to remove the scent. We are also not accepting any containers that are rusting.

Any containers donated will be further sanitized and donated right back to all of you at our markets!

For our online orders, we accept all major debit/credit cards.

At our markets, we also accept other tap, chip and swipe payments, like Apple Pay and Google Pay, as well as Venmo. We will only accept cash if you have exact change.

Due to the method in which we sell our products, we do not take refund or cancellation requests.

However, cancellations to online orders may be made by us due to reasons out of our control, such as necessary maintenance of our delivery vehicle. As we are a small business with a small team, we hope you can understand.

To learn more about our policies, please read our Refund Policy page.

Each vendor we work with is asked about how they source their ingredients and materials. If applicable, we also ask if they have trade certifications to certify their claims. However, please note that not all businesses, especially small businesses, have the finances to obtain such certification(s).

Our entire collection of personal care and household care refills that is offered on our website will also be offered at our markets!

You can find our entire refill menu with prices here!

We understand and acknowledge the effort you make to come meet us! In the event of a cancellation made by The Daisy Refillery, free delivery dates for online orders will be offered.

You will be given 3-4 days to order online for free delivery, and this will be indicated under the respective cancelled market on our Events page! When ordering, you can choose any available delivery date with options up to 2 to 16 days later! To learn how to order online for local delivery, please visit our How to Order page.

Please note that we currently only offer deliveries to San Francisco, South San Francisco, and Brisbane, California.

We advise that you sign up for our email list to stay up to date on potential cancellatons. You can do so by scrolling to the bottom of our website and adding your email address to subscribe to our emails. Additionally, you can also visit our Events page to confirm our market attendance.

Due to the nature of our products, we have learned that rainy day markets end up with too much product loss, so we ask for your understanding.

Unfortunately, if the market was cancelled by the organizers, we will not be offering free deliveries.

*For a step by step guide with photos, please visit our How to Order page.

Simply select how much of a refill product you want, and click "Add to Cart." Please note that refills are sold per weighted-ounce.

The refills themselves do not come sold in a bottle. If you want to purchase bottles, you can choose them from our container collection. Otherwise, we highly encourage you to reuse your own containers.

If you do choose to use your own containers, you can refer to the specific refill product's listing for the approximate bottle size (by volume capacity) for the refill amount you ordered.

We ask that you sanitize your containers prior to refilling. We are not responsible for the sanitization of your containers. Learn more about how to clean your own containers here. If you are topping off on a product, we still recommend you clean the container at least once a year to avoid contamination.

If you are using your own containers and ordering online for a local no-contact delivery, then make sure you also indicate where you will be placing your containers for us to find during your no-contact delivery. You will be prompted to provide delivery instructions on the Cart page, including indicating where the containers will be left if you choose the option to use your own containers.

If you are using your own containers and you schedule a house call, simply bring your own containers to the scheduled house call.

All online orders are for local delivery only. We do not ship any orders and have chosen to only make local deliveries instead to avoid more carbon output. We ourselves get most of our orders shipped to us, so it does not make sense for us to ship products we are shipped.

When ordering online, you will be asked to choose a delivery date on the Cart page before you can move on to the Checkout page. Available delivery dates are first-come, first-serve. There is a flat delivery fee for each online order. Learn more about our delivery process in the Deliveries FAQ section OR go to our Local Deliveries page.

Currently we only deliver to certain zip codes in the cities of San Francisco, South San Francisco, and Brisbane, California. If you are getting this message, it means you have entered an address that is outside our delivery zone. If you believe this is a mistake, please try the following steps:

• Clear your cache. This will remove the address that is currently saved and causing the error.
• Re-add the products you want to order to cart. Unfortunately, clearing the cache does delete all the items in your cart.
• Fill out the required fields on the Cart page, and click the Check out button to navigate to the Checkout page.
• Under the Delivery Address section, start typing your address in the Address field. (IMPORTANT: As the address does auto-populate as you type, please make sure you are correctly selecting the address in the appropriate city. Sometimes your address may also exist in a different city/state/country that will thus have a different zip code outside our zone delivery area.)
• Continue filling out all required fields on the Checkout page to complete your check out process.
• If you find that you are still getting the same error message, please double check to see that we deliver to your area. You can do so by clicking here.

Unfortunately, Shopify does not currently have a function for you to directly edit your delivery address after you have encountered this error. While we wish we can remmediate this ourselves programmatically, we do not have access to the Checkout page. We have reported this issue to Shopify, and they are aware of this. However, they do not currently have a timeline for when this will be fixed. In the meantime, I ask for your patience and understanding while Shopify resolves this.

Once you add the delivery fee by choosing a delivery date and answer the required questions on the Cart page, the Check out button will automatically appear.

Any orders with a final delivery address that is outside our delivery areas will be automatically cancelled.

Currently, deliveries are per order, though prices are subject to change to ensure we have the funds and the means to deliver.

We also offer zone deliveries! Every month, the zip codes in each zone are given a day for a reduced delivery fee cost. To learn more about zone deliveries, please click here.

Deliveries can be scheduled for as soon as 2 days later and up to 16 days later. Please note that we have a limited number of orders that we make every day, so dates are first-come, first-serve.

You will receive an email (and optional text) reminder about your delivery the day before.

Unfortunately, we do not currently allow customers to select a specific time of delivery.

As we are a small business, we also have to account for other deliveries that are to be made on the same day and choose the most efficient route. Given this, we have decided that we will not be allowing customers the option to select a delivery time.

If setting a specific time is important, please learn more about our house calls here.

Most definitely! Simply label the bottles with what product you want each bottle to be refilled with, OR indicate delivery instructions about which product should go in which bottle on the Cart page.

The day of your delivery, you will receive an email to indicate that your delivery is on the way. If you also signed up for text notifications on the Cart page for your order, then you will also receive a text.

When your delivery is made, you will also receive an email (and text, if applicable) to indicate the success of the delivery.

If we were unable to make the delivery, you will receive an email (and text, if applicable) about our delivery attempt.

There may be many reasons why, but the most likely reason is that you ordered refills with your own containers, and we were unable to find your containers to refill. It is important that you make note of where you put your bottles when you are completing your order online. You will have a chance to provide delivery instructions on the Cart page.

If we are unable to find your containers per your instructions, then we will delivery all non-refill items and refund you all refill products. The delivery fee will not be refunded.

To learn more about your order's delivery attempt, please contact us here.

Delivery stations are drop-off/pick-up stations at your workplace or your apartment complex. At these stations, you can drop off your containers for us to refill. When your refills and any other products in your order have been delivered, you can then pick them up again at the same delivery station.

Please visit our Delivery Stations page to find out more.

We currently only work with select companies and apartments, but we are always open to working with more. Please visit our Delivery Station Locations page to find out where.

We are always interested in adding more delivery stations! Please visit our Delivery Stations Request Form page to learn more and fill out the request form!

Yes. The cost of this service is , the same as our delivery service!

Please note that online orders for pick up at delivery stations DO NOT qualify for zone delivery rates.

Simply put, it is a private refill event where we bring our inventory to you!

We can either drive the Lark Mobile, our fully electric mobile storefront, to your requested address, OR arrange an indoor set-up.

If you are a business, you can schedule a session for your employees to participate in a refill event. You can also use this option to set up a family refill session or neighborhood refill session. To learn more, please go to Schedule a House Call in our main menu.

Simply go to Schedule a House Call in our main menu, and put in a request! Be sure to include the date and time period for which you want the event in your message. House call dates and times are first-come, first-serve, so we may not be able to give you the time period you want. If your requested times are not available, then we will be sure to let you know.

As we are a small team, please allow up to 48 hours for us to respond to your house call request.

House calls can be made 7 days in advance.

However, we recommend reaching out as soon as possible to ensure we are able to plan the house call thoroughly, especially if you are in a corporate setting.

A signed contract agreement is required before confirmaton of the house call.

Please see our Schedule a House Call page for the latest pricing.

The cost of the house call booking includes the cost of travel, time spent driving to the location, time spent setting up and breaking down, as well as time spent on the site. We understand that not all house calls will result in purchases, so to ensure that we are still making money to pay our employees and to keep our business going, we charge for the house call.

For more inexpensive options, you can instead opt to make an online order OR you check our Events calendar to visit us in person at the specified location(s).