Prepare for Your Delivery
Before the day of your delivery, make sure to prepare the following:
1. Wash refill containers - If you are using your own containers, learn how to sanitize your containers here.
If you are topping off, we recommend you wash your containers at least once a year.
If you are topping off, we recommend you wash your containers at least once a year.
2. Label your containers - If you purchased multiple refills to refill your own containers AND you did not provide a description of the containers to be used for each refill in the Order Special Instructions, then be sure to label your containers with the desired refill product you wish to be filled in the respective container!
If you are dropping the containers off at a delivery station, be sure to also LABEL YOUR CONTAINERS WITH YOUR ORDER NUMBER, if you have not already labeled the bag or box you have placed them in. Otherwise, we may not be able to fulfill your order, and your order will be cancelled.
If you are dropping the containers off at a delivery station, be sure to also LABEL YOUR CONTAINERS WITH YOUR ORDER NUMBER, if you have not already labeled the bag or box you have placed them in. Otherwise, we may not be able to fulfill your order, and your order will be cancelled.
3. Look out for your reminder notification(s) - We know that it can be difficult to remember to leave out your containers, especially if your delivery date is still some time away, so we will send you a reminder notification by email (and text, if option selected) the day before your delivery.
4. Drop off containers - Be sure to leave out any containers you plan to use for refills BY 9AM OF YOUR DELIVERY DATE at the location you specified in your Order Special Instructions. To make the process as smooth as possible, we recommend putting your container(s) in a reusable bag. We also recommend using a waterproof bag to account for potential rain.
If you are dropping off containers at a delivery station, please do so BY 10AM OF YOUR DELIVERY DATE. Be sure to also place your containers in a bag or box LABELED WITH YOUR ORDER NUMBER so that we can differentiate your order from others.
If you are dropping off containers at a delivery station, please do so BY 10AM OF YOUR DELIVERY DATE. Be sure to also place your containers in a bag or box LABELED WITH YOUR ORDER NUMBER so that we can differentiate your order from others.
5. Wait patiently - On the day of your delivery, we will send you notification(s) to let you know when we are ON THE WAY.
All workplace deliveries to our delivery stations will be made between 10am and 3:30pm to accommodate for work hours. Otherwise, regular deliveries will all be made after 9am.
All workplace deliveries to our delivery stations will be made between 10am and 3:30pm to accommodate for work hours. Otherwise, regular deliveries will all be made after 9am.
6. Retrieve your order - Once your order has been DELIVERED, you will receive final notification(s) so you know to retrieve your order!
7. Leave us a review! - Let us know how we did! Leave us a review on our Google Business Page or on our website. Reviews really help drive traffic to our website, which is especially critical for a small business like ours. If you have a bit of time, we would greatly appreciate it if you left us a review!